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Q: What is Digital Distribution?
A: Digital Distribution is a general term used for delivering a product digitally, often via the Internet, on demand. Digital Distribution does not rely on stock levels or different shipping methods, but simply lets a customer make a purchase instantly; and have the product readily available.
Q: What is an API store?
A: An API store lets you hook the Ztorm Product Catalogue into your existing e-commerce system without affecting your current products, payment system or web CMS. Ztorm’s thorough API documentation makes adjusting your systems for digital distribution a breeze. API solutions are exceptionally powerful for retailers with an existing physical product catalogue. It also allows you to have double “Purchase” buttons on each product page and enables the easy bundling of different types of products.
Q: What is a “White Label” store?
A: A White Label store is a custom made website which is tailored to the customer’s graphical profile. The Ztorm Manager assists the process by powering the back end and can handle everything from products to payment transactions. This makes The Ztorm Manager an excellent choice for companies that don’t have an e-commerce system or for special marketing campaigns.
Q: I’d like to sell digital products, should I choose a White Label service or an API solution?
A: An API solution is a flexible and cost effective way to implement Ztorm’s product catalogue if you have an e-commerce platform in place. Generally, we recommend White Label services to customers that don’t have an existing e-commerce system.
Q: What is “first line” support?
A: First line support issues include:
- Problems related to your product purchases – problems related to adding products to your shopping cart, payment, invoicing, your personal account etc.
- Problems related to downloading a purchased product – product does not appear under “my downloads” when logged in, download will not start, download continues to be interrupted etc.
- Installation – Product has been downloaded but installation/playback cannot be started.
Q: What is “DRM”?
A: DRM stands for “Digital Rights Management”, which essentially is a collective name for copyright protection.
What does “VOD” stand for?
A: “Video On Demand” means you can instantly rent or buy a movie for streaming or download.
Q: What is Silverlight?
A: Microsoft Silverlight is a web application framework that provides functionalities similar to those in Adobe Flash by integrating multimedia, graphics, animations and interactivity within a single runtime environment. In regards to movies, Silverlight is most commonly used as a distribution technique for maintaining copyright protection (DRM) while streaming movies over the Internet.
Q: What is Download 2 Rent?
A: At Ztorm we like to use the expression – Download2Rent. It essentially allows the consumer to immediately download a film and view it at a later time without activating the rental period. The 24h rental period starts at the time of first activation, without requiring Internet connection. This gives the consumer the ability to bring their movie rental library with them anywhere, from the country house – to a tropical vacation, without breaching the product owner’s copyright protection.
Q: What kind of DRM’s can Ztorm utilize in their digital distribution network?
A: Ztorm currently work with most market leading DRM’s and can easily comply with any additional Publisher requests.
Q: Which Publishers does Ztorm work with?
A: Ztorm supply products to most of the major Publishers in the Gaming industry. Please see a full list here. Are you interested in making your products available for digital distribution? Don’t hesitate to contact us!
Q: Can Ztorm provide age verification support?
A: Yes, if there is a local service in the territory in question with a compatible API. We currently have a working integration for the UK market via http://www.192.com/
Q: Why is age verification needed?
A: In some territories certain age classifications are regulated by law or followed by principle by our customers. An example is the BBFC age rating in the UK where games rated by the Board can’t be sold to an individual younger than the given rating. Please note that not all games are rated by the same age classifications, and not all are regulated by law.
Q: Who can I turn to if I can’t download a game? I’m over 18.
A: Ztorm have to rely on third party solutions to verify a customers age where required by law. A “confirmed” or “deny” response is usually given by the system we integrate to. If you think you have been unjustly verified, please make sure that you have filled in your details correctly or turn to the third party service provider for details. If you can get manually verified by the third party provider, please feel free to contact us through our support form.
Q: Can Ztorm utilize Peer-to-Peer (P2P) technology?
A: Yes, we have P2P-support in our proprietary download software, the MiniDownloader. We activate P2P by title basis when we expect a high demand for downloads.
Audiobooks
Q: What types of DRM does Ztorm use on audiobook files?
A: We offer watermarking of audiobooks.
Q: Can the audiobook files be played in iTunes/Windows Media Player?
A: Yes, the audiobooks are in MP3 format and can be played in most music players available on both PC and Mac.
Q: Can the audiobooks be transferred to my iPod?
A: Absolutely, iPod’s or any other MP3 players should be able to play Ztorm provided audiobooks. |
