Consumer Support

Ztorm offers “first line” support for on-demand purchases made at the following retailers only: broadparkgames.no», comhem.se», ginza.se», medianow.se», nordicsoftsales.ztorm.net», onoff.se», spelbutiken.telia.se» and downloads.webhallen.se». Please use the contact form below or email support@ztorm.com

Supported first line issues includes:

  • Problems related to your product purchases – problems related to adding products to your shopping cart, payment, invoicing, your personal account etc.,
  • Problems related to downloading a purchased product -  product does not appear under “my downloads” when logged in, download will not start, download continues to be interrupted etc.,
  • Installation – Product has been downloaded but installation/playback can not be started.

Please note that Ztorm does not offer support for issues relating to the products themselves (i.e: after the product has been successfully installed). Please refer to the table below for support information related to specific products or stores not listed above.

Support information, retailers other than above :

CDON.com
Support information and FAQ»		 Coolshop.dk
Support information and FAQ»
Spelbutiken.se
Support information and FAQ»		 Spaceworld.no
Support information and FAQ»

Support Contact Form

Your Name (required)

Your Email (required)

Subject

Your Message


Please include the email and name connected to your account/purchase if different from above

Product specific support information

Activision
08 – 531 823 13
nordicsupport@activision.co.uk		 Electronic Arts
0775-700270
Mon – Fri 13.00 – 17.00
kundsupport@ea.com		 Pan Vision/SEGA
08-597 963 30
Mon – Fri 16.00 – 19.00
support@panvision.com		 Ubisoft
http://support.ubi.com/
One Sea Publishing
support@1cpublishing.eu		 Steam
(for products activated via Steam)
https://support.steampowered.com/		 Nordic Softsales
08-437 40 606
Mon – Fri 17.00 – 20.00
support@nordicsoftsales.se		 Warner Games
WBGames.Intsupport@warnerbros.com